How Improving The Customer Experience Leads To Profit
Bain & Company has a great case study about how they helped their client identify and resolve a key issue:
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Here's How You Can Drive New Enrollments In Your Loyalty Program
The barrage of online content and advertising can make it difficult to attract and hold customer attention. Brands who are looking to start a...
Use Promotions To Put Some Excitement Into Your Loyalty Program
If your loyalty program has been active for a while, you might be looking for new promotion ideas to help put some excitement into your user base....
Tips For Increasing Customer Engagement In Your Loyalty Program
Long-term customer engagement is always a key goal for loyalty programs. Programs often struggle with keeping momentum going on engagement rates....
As Quarantines Start To Lift Brands Are Asking...Now What?
So the entire world has just gone through an unprecedented shutdown in economic activity to prevent the spread of the COVID-19 virus. There has been...
Why Businesses Should Invest In Remote Learning Management Systems
In the current public health crisis surrounding COVID-19, every company has to rethink many if not most aspects of their operations. Corporate...
5 Ways To Grow Customer Loyalty In Tough Times
Customer loyalty is viewed as a challenging undertaking for companies even during periods of normalcy. As business operations across the globe are...
How Recycling Can Boost Brand Loyalty
I recently watched the “Plastic Wars” episode on Frontline (viewable here). It was quite eye-opening, but for less-obvious reasons than were...
How Brands Can Use Loyalty Programs To Support Customers During COVID
As COVID-19 forces businesses to hurriedly change their processes and adapt to changing regulations, most companies will tend to completely halt or...
How To Ensure Customers Benefit From Their Loyalty Program Points
Most people who join loyalty programs have experienced losing out on rewards at one time or another. The rewards that go unredeemed. The punch cards...