|
How this guide was prepared. Last updated October 2026. It draws on Brandmovers' experience designing loyalty programs and rewards catalogs. It also draws on published research on reward programs and California privacy law, listed under Sources. |
A loyalty rewards wishlist is a program feature that lets members save rewards from the catalog that they want to redeem later, creating a personal shortlist that stays in their account between visits.
Online stores have long let shoppers save items for later. Inside a loyalty program, the same idea gives members a set of goals to earn toward and gives the brand a signal about which rewards members want. This guide covers what a wishlist does for members and for the brand, how to build one well, how to measure whether it is working and how to use wishlist data responsibly.
|
It lets members bookmark rewards for later, giving them a shortlist of goals to earn toward and giving the brand a record of what members value.
Without a wishlist, a member who spots a reward they cannot yet afford has to find it again later. With one, the reward stays saved, the member can see how far they are from it and the program can remind them when they are close. A wishlist matters most in programs with a large or varied catalog; a program with a handful of rewards may not need one.
It lets members narrow a large catalog to the few rewards they care about, so the catalog can stay broad while each member's view of it stays short.
Reward catalogs can include products, gift cards, experiences and exclusive access. Variety lets members find rewards that matter to them, but it also means more to look through on each visit. A wishlist helps: members browse once, save what they want and come back to a shortlist. Brandmovers' BLOYL™ platform offers a catalog of 100,000-plus rewards with automated fulfillment, the kind of breadth where a way to narrow choices helps.
Members who save a reward can return to it directly when they have enough points, instead of searching the catalog again and possibly giving up.
The moment a member is ready to redeem is the moment a clumsy experience costs the most. Saving a reward removes a search step, and showing progress toward it, such as "1,200 of 2,000 points", can give members a reason to keep earning. In a study of a cafe rewards program, Kivetz, Urminsky and Zheng found that members "purchase coffee more frequently the closer they are to earning a free coffee" (Journal of Marketing Research, 2006), so visible progress may matter most for rewards members are close to. Reminders when a saved reward comes within reach, or when points are close to expiring, can also help members avoid losing points. The guide to redemption rates covers the wider causes of low redemption.
Wishlists show which rewards members aspire to before they can afford them, which helps with catalog and point-price decisions when read alongside what members actually redeem.
A reward that many members save but few redeem may be priced out of reach in points; a reward that is rarely saved and rarely redeemed may not belong in the catalog. Low-cost rewards are often redeemed without ever being saved, and some high-value rewards are meant to be saved for and seldom redeemed, so a gap between saves and redemptions is not always a pricing problem. As an illustrative example, if 400 members have saved a 5,000-point reward and 10 have redeemed it in six months, while a 2,000-point reward saved by 150 members has 90 redemptions, the first reward may be priced beyond most members' reach and the second is converting as intended. Saving signals interest, not committed demand, since members often save rewards they find appealing but never redeem. Use wishlist data with redemption data to adjust point prices, stock and the rewards featured in campaigns. Wishlist saves are first-party data, collected directly from members in their own accounts.
Knowing what a member wants lets the brand choose surprises they will value, such as bonus points toward a saved reward, instead of a generic gift.
An unexpected reward is more likely to land when it relates to something the member already wants. Bonus points toward a wishlisted reward or a reduced point price on it both connect the surprise to the member's own goals. Keep surprises occasional and genuine; a message that reveals too much about what the brand has tracked can feel intrusive rather than thoughtful. Because some of these members would have redeemed anyway, test surprises against a holdout before scaling them.
Make saving a reward one tap from the catalog, keep the wishlist easy to find, show progress toward each saved reward and send reminders when a reward comes within reach.
Track how many members use the wishlist, how many saved rewards are redeemed and how quickly, and test the feature and its offers against a random holdout group.
Members who use wishlists are often already more engaged, so comparing users with non-users will overstate the feature's effect; a staged rollout and an offer holdout are the fairer measures.
Count the cost side too. If a wishlist works, more points turn into redeemed rewards, so reward costs rise and fewer points expire unused; finance teams that budget on expected breakage, the share of points never redeemed, should adjust that estimate. The trade pays off only if redeeming members go on to buy more than comparable members in the holdout; that is what the test should show, not an assumption. Weigh the build and maintenance cost of the feature against the same result.
Tell members how wishlist data is used, use it for the purposes they would expect, such as reminders and relevant offers, and avoid messages that feel like surveillance.
Under California's privacy law, a covered business must tell consumers "at or before the point of collection" what categories of personal information it collects and why, and its collection and use "shall be reasonably necessary and proportionate" to those purposes (Cal. Civ. Code 1798.100). Mention wishlist data in the program's privacy notice, and take care with rewards that could reveal sensitive information, such as health products. Other states have their own rules. This is general information, not legal advice.
A rewards wishlist is a small feature that can make a large catalog easier to use, smooth the path to redemption, show which rewards members want and make surprises more relevant. Build it so saving and returning are effortless, read its data alongside redemptions, measure it with a holdout and use the data as members would expect. Which of your rewards do members want most, and how would you know today?
|
Planning your rewards catalog and redemption experience? Brandmovers designs loyalty programs on BLOYL, with a rewards catalog of more than 100,000 options, automated fulfillment and A/B testing against a control group. Request a demo to talk it through with the Brandmovers team. |